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Financial Services Information - 1st April 2020 - 30th September 2020

Firm name: Studio Retail Limited

Group: (if applicable): N/A

Other firms included in this report (if any): None

Period covered in this report: 1st April 2020 31st September 2020

Brands/trading names covered: Studio & Ace

	Number of complaints opened by volume of business
Product / service grouping	Provision (at reporting period end date)	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Insurance and pure protection	0.87 complaints per 1000 policies in place	61	46	6.5%	6.5%	15%	General Admin./Customer Service
Credit related	N/A	9,547	8,127	N/A	N/A	67%	N/A

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