To return items ordered from Studio; all items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered.
If your item is faulty, incorrect or exceeds 10kg in weight then please contact our Customer Service team ahead of making a return. For yours and our safety; if your items are glassware or crockery, please email pictures to us and don't send anything back until we've been in contact with you.
Securely repack your items and include a completed returns form inside your parcel. You can find the returns form attached to this article.
On the outside of your parcel, address your return to the correct returns address.
Items that were shipped from a Brand Partner: CheckReturns - Bought from a brand partner for the returns address & instructions - This information should've also been included inside your parcel.
Items that were shipped from our warehouse: Address your parcel to- Studio Returns Unit C, Brook Park East, Shirebrook. NG20 8RY
Send your parcel back using your preferred carrier or postal service - please note, postage will be payable. We do not offer a free returns service for unwanted items.
For peace of mind, we encourage you to keep a receipt as proof of your return.
Please allow 14 days from the date of return for this to be credited back to your original payment method.
RETURNS POLICY OVERVIEW
Items must not be used, worn or washed
Items must be in original packaging and all tags attached
Personalised items will not be accepted unless the text is incorrect, or the item is faulty
Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
