Returns FAQ'sMy parcel hasn't been picked up by Evri yet
For Evri returns, if you've scheduled a specific day then the driver should attempt the collection at some point during operating hours (8am to 8pm).
They'll send you an email or SMS where possible, to let you know when they intend to arrive with an estimated timeslot.
If you're not in when the driver arrives - they will try again. They will attempt to collect 3 times, usually on different days.
If they've left a card or sent you an email advising that they have attempted collection, please follow the instructions detailed on the notification.
If you've not had any contact from them and the collection is overdue, or you're experiencing problems, please follow the instructions below:
- return was arranged by you- contact Evri so they can help you with your return.
- return was arranged by us- contact us with full details of your return.
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