Completed OrdersMy order has been cancelled, but it appears that I have still been charged
If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.
- If you pay in full during checkout - the item will be refunded back to your original payment card automatically.
- If you have a Studio Pay credit account - the item will be credited from your account balance.
We'll also send you a confirmation email when the credit or refund is processed.
Important note - For further support on claiming refunds from your Studio Pay credit account, please see the 'Financial Services' help information.
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- Completed Orders