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Orders
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Completed Orders
Completed Orders
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Placing Orders
Placing Orders
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Product Info
Product Info
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Completed Orders
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Deliveries
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Delivery Methods
Delivery Methods
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Delivery FAQ's
Delivery FAQ's
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Delivery Methods
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Returns
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Returns
Returns
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Returns FAQ's
Returns FAQ's
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Refunds
Refunds
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Returns
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My Account
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Getting Started
Getting Started
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Technical
Technical
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Getting Started
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Financial Services
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Frasers Plus
Frasers Plus
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Studio Pay Credit Account FAQs
Studio Pay Credit Account FAQsWhat should I do if I can't make my payment?
If you can't make your next payment, please let our Financial Services team know so that they can try to help you. Their contact details are-
- Email- You can get in touch using the secure online contact form
- Phone- You can call them on 0371 376 5680*
if you are experiencing any financial difficulties you can also check our Financial Help page with further help & information.
What happens when I get in touch?
The Financial Services team will try to better understand your circumstances. This may include carrying out a household income and expenditure assessment.
In the interest of privacy, they'll ensure any personal information you give is treated as private and confidential. Also, wherever possible they'll request your permission before keeping a record of sensitive information regarding your health or circumstances.
Based on the information provided, they'll then try to give you options to help you get back on track.
* Lines are open 8am to 8pm (Mon to Fri) and 8am to 4pm (Sat). Calls to 0371 numbers are charged at the same rate as standard landline numbers that start with '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0371 numbers will also be included in the same way.
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Studio Pay Account & Orders
Studio Pay Account & Orders
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Studio Pay Care Plan / Warranties
Studio Pay Care Plan / Warranties
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Studio Pay T's & C's
Studio Pay T's & C's
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Studio Pay Servicing FAQs
Studio Pay Servicing FAQs
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Studio Pay Regulated Complaints
Studio Pay Regulated Complaints
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Frasers Plus
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Site Policies
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T's & C's
T's & C's
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Other Policies & Services
Other Policies & Services
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Privacy & Cookies Policy
Privacy & Cookies Policy
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T's & C's