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Back to Ace

We are exceptionally busy at the moment so it’s taking us longer than usual to reply to everyone. Our support teams are working hard and will reply as soon as possible.
In the meantime please read our helpful FAQs where you will find lots of information to help you with your query.

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQ's
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Financial Services
    • Frasers Plus
    • Studio Pay Credit Account FAQs
    • Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
    • Studio Pay Servicing FAQs
  • My Account
    • Getting Started
    • Technical
  • Site Policies
    • T's & C's
    • Other Policies & Services
    • Privacy & Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQ's
      Delivery FAQ's
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
      How can I contact Studio Pay?

      Financial Services

      If your account has been transferred to Link Financial: 

      You can contact them using the details below for further information:

      Address: Link Financial Outsourcing Limited, PO Box 107, Caerphilly, CF83 3GG
      Tel: 02920 808655 (Monday to Thursday 8am - 6pm, Friday 8.30am – 5pm and Saturday 9am – 2pm.)
      Email: mail@linkfinancial.co.uk

      If you would like to request any previous Studio Pay account statement or have credit file, warranty or fraud queries. 

      You can get in touch using this secure online contact form and using the “support" button in the bottom right corner of this page.

      If you would like to make a claim for your Studio Pay Care Plans or Warranties:

      To make a claim, you need to call Castelan Limited on 0330 024 0367. Lines are open between 9am and 5:30pm Monday to Friday. Alternatively, you may send an email to productbreakdown@castelangroup.com or write to
       Castelan, Customer Care, Alpha House, Sunnyside Road North, Weston-super-Mare, Somerset, BS23 3QY.

      If you want to make a complaint about your Studio Pay account:

      If you want to make a complaint about how your Studio Pay account has been handled, click here see our up to date FAQs.

      If your Studio Pay account was switched to Frasers Plus:

      See more information by visiting the Frasers Plus FAQs. You can contact Frasers Plus directly for support with your account. How do I contact you? – Frasers Plus

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    • Studio Pay Care Plan / Warranties
      Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
      Studio Pay T's & C's
    • Studio Pay Servicing FAQs
      Studio Pay Servicing FAQs
  • My Account
    • Getting Started
      Getting Started
    • Technical
      Technical
  • Site Policies
    • T's & C's
      T's & C's
    • Other Policies & Services
      Other Policies & Services
    • Privacy & Cookies Policy
      Privacy & Cookies Policy
  • Contact Us

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