Studio Pay is the name of your credit account which enables you to spread the cost of purchases over a timeframe that suits you as long as you make at least the minimum monthly payment
Who are Frasers Group?
Frasers Group own many retail brands and business such as Sports Direct, Flannels and House of Fraser.
Why have I received this letter/email?
We have made changes to your terms and conditions to enable us to introduce the functionality to use your Studio Pay account across participating Frasers Group brands. We have contacted all customers who have used their Studio Pay account in the last two years to let them know about the changes.
Which Frasers Group brands will allow me to use my Studio Pay account?
At launch, you will be able to use it at Sports Direct shortly followed by Flannels and House of Fraser. We will keep you updated when it becomes available on other brands. If Studio is available to use on a Frasers Group brand website, you will see it as a payment option when you reach the checkout.
I already have an account with Sports Direct, Flannel’s or House of Fraser?
Not to worry. Your account with those brands is what you will be using to place the order, at checkout if you wish, you will be able to link to your Studio Pay account to place your order onto your credit account. You will still have the option to use any other payment methods displayed at the checkout.
How will this work if I have different interest savers with different stores?
Any Interest Saver plan you have will be shown individually in My Account and on your Studio Pay statement.
Will my APR change or the interest rates be different with different stores?
No, your APR and interest rate will be the same regardless of where you purchase on your Studio Pay account.
Will I be able to use this in store or just on the website check out?
You will only be able to use Studio Pay to shop at participating Frasers Group brands online. If this changes, we will let you know.
Will I have an account automatically set up with Sports Direct, Flannels and House of Fraser?
No, we won’t automatically create an account for you with any of the participating Frasers Group brands.
I don’t want to use my Studio Pay Credit account with other retailers
That’s fine, we have just made this functionality available for you to utilise if you would like to.
I am in financial difficulty and on a payment arrangement, why have I received this?
We need to make you aware of this, so that if you are in a position to purchase in the future, you are aware of that you are able to do so.
Will Sports Direct, Flannels and House of Fraser offer similar promotions to Studio?
The participating brands will have promotional discounts available from time to time.
Who do I contact if I have an issue with my order that I buy from Sports Direct, Flannels or House of Fraser?
If there is an issue with an order you need to contact the participating brand that you purchased it from, if there is a query regarding your credit account then you will need to contact us.
How will these purchases show on my statement?
Purchases made with your Studio Pay account on a participating Frasers Group website will appear as transaction on your Studio Pay statement. Purchases will also appear in My Account on the Studio/Ace websites and on the Studio app. The full details of your order (the goods and services purchased) will be in order confirmation emails issued by the participating website.
