Back to Ace
Logo
Back to Ace

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQ's
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Financial Services
    • Frasers Plus
    • Switching from Studio Pay to Frasers Plus
    • Studio Pay Credit Account FAQs
    • Studio Pay Account & Orders
    • Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
    • Studio Pay Servicing FAQs
    • Studio Pay Regulated Complaints
  • My Account
    • Getting Started
    • Technical
  • Site Policies
    • T's & C's
    • Other Policies & Services
    • Privacy & Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQ's
      Delivery FAQ's
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
      Can I cancel my item?

      In most cases yes but it'll depend on the type of item you've ordered and how far your order has progressed.

      Here's how you can tell if your item can be cancelled:

      • If the item is being sent directly from the supplier (Direct Despatch) and isn't on its way yet - In these cases, you may have time to cancel it. You can check if the item is direct from the supplier if it mentions DIRECT DESPATCH on the product page.
      • If your item has been delayed - Sometimes if we're waiting on stock for a particular item, we'll send you an update to let you know that it might take a little longer than expected and give you details on when we expect to have more stock. In this case, you should have time to successfully cancel.
      • If your item is a suite or white goods and isn't on its way yet - In some cases, you may have time to cancel.


      If you want to request a cancellation for an item, please get in touch with our Customer Services team with your account and order details.

      Please note, there are some occasions where we won't be able to cancel your order for you, they are:

      • If you've ordered an item that comes from our warehouse - From the moment your order is processed, the order is fed through to our warehouse and picked off the line as soon as possible. We don't have a facility to intercept your order once it enters this process. You'll be able to tell if your item is coming from our warehouse if it has our standard delivery of 3-7 days on the product page.
      • If your item is personalised - As these items are custom-made to your needs, you won't be able to cancel.

      If your item is already on the way, or you've since received it and want to know if it can be returned, you can check here for further help: How do I return my item?

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Switching from Studio Pay to Frasers Plus
      Switching from Studio Pay to Frasers Plus
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
    • Studio Pay Account & Orders
      Studio Pay Account & Orders
    • Studio Pay Care Plan / Warranties
      Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
      Studio Pay T's & C's
    • Studio Pay Servicing FAQs
      Studio Pay Servicing FAQs
    • Studio Pay Regulated Complaints
      Studio Pay Regulated Complaints
  • My Account
    • Getting Started
      Getting Started
    • Technical
      Technical
  • Site Policies
    • T's & C's
      T's & C's
    • Other Policies & Services
      Other Policies & Services
    • Privacy & Cookies Policy
      Privacy & Cookies Policy
  • Contact Us

Can't find what you're looking for?

Logo

© Studio Retail Trading Limited

Article views count