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Delivery & Collection
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Delivery Methods
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Delivery FAQ's
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Product Info
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Returns
Returns
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Brand Partner Returns
Brand Partner Returns
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Returns
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Frasers Plus
Frasers Plus
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Studio Pay Credit Account FAQs
Studio Pay Credit Account FAQs
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Studio Pay Account & Orders
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Studio Pay Care Plan / Warranties
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Studio Pay T's & C's
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Studio Pay Servicing FAQs
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Studio Pay Regulated Complaints
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Frasers Plus
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Getting Started
Getting Started
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Technical
Technical
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Getting Started
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Site Policies
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T's & C's
T's & C'sProducts not eligible for return
Unless they are defective, faulty or damaged, you may not cancel or return any of the following items:
- Deposits;
- Magazines;
- Personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. furniture);
- Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods);
- Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);
- Any computer games where the seal on the wrapping has been broken; and
- Any items that have been inseparably mixed after delivery.
Refunds will only be offered in accordance with your statutory rights (which remain unaffected).
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Other Policies & Services
Other Policies & Services
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Privacy & Cookies Policy
Privacy & Cookies Policy
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T's & C's