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Orders
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Completed Orders
Completed Orders
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Placing Orders
Placing Orders
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Product Info
Product Info
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Completed Orders
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Deliveries
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Delivery Methods
Delivery Methods
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Delivery FAQ's
Delivery FAQ's
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Delivery Methods
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Returns
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Returns
Returns
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Returns FAQ's
Returns FAQ's
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Refunds
Refunds
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Returns
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My Account
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Getting Started
Getting StartedI've ordered before, but can't login (not Studio Pay)
Sorry to hear you're struggling to login.
If you have a Studio Pay account - please head here for help on how to get access to your Studio Pay credit account.
If you have a normal shopping account and are struggling to login with your details, we'd recommend you try resetting your password in the first instance. As long as we have your correct details on file, you'll get an email enabling you to reset your password.
If you cannot reset your password - this may mean that the details on our records are not accurate (eg. email address not spelled correctly). During these circumstances you would need to register as a new user during checkout as we are unable to make changes to your online profile, including changing your email address.
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Technical
Technical
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Getting Started
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Financial Services
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Frasers Plus
Frasers Plus
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Studio Pay Credit Account FAQs
Studio Pay Credit Account FAQs
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Studio Pay Account & Orders
Studio Pay Account & Orders
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Studio Pay Care Plan / Warranties
Studio Pay Care Plan / Warranties
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Studio Pay T's & C's
Studio Pay T's & C's
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Studio Pay Servicing FAQs
Studio Pay Servicing FAQs
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Studio Pay Regulated Complaints
Studio Pay Regulated Complaints
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Frasers Plus
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Site Policies
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T's & C's
T's & C's
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Other Policies & Services
Other Policies & Services
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Privacy & Cookies Policy
Privacy & Cookies Policy
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T's & C's