What do I need to do if I’m happy to switch to Frasers Plus?
There’s nothing you need to do. We’ll take care of everything for you, and we’ll be in touch before your account is switched to Frasers Plus.
Please be aware that we reserve the right to postpone or cancel your switch if your circumstances change.
What will happen to my Studio Pay account?
You can continue to use your Studio Pay account as normal until the opt out date we’ve provided via email. You’ll still need to make payments to your Studio Pay account each month. Your Studio Pay account will then be closed.
What will happen to my Studio Pay account balance?
Your Studio Pay account balance will be automatically transferred onto your existing Frasers Plus account. You have a credit limit amount already allocated to your Frasers Plus account. We may increase this, subject to affordability, by an amount up to the total value of your existing Studio Pay credit limit. We will let you know your new credit limit once it has been increased. If you don't want your Frasers Plus credit limit to increase, you will need to opt out of the switch.
What happens to my Studio Pay direct debit?
Your direct debit mandate will be transferred to Frasers Plus and payment requests for the monthly instalments due made to your bank account.
What happens to my warranty cover?
Your warranty cover remains in place and as now you’ll need to contact Castelan (https://claim.castelangroup.com/ and 0370 320 3333) to cancel the cover or make a claim.
What happens if I have a Fixed Payment Plan on my Studio Pay account?
Your Fixed Payment Plan balance will be transferred to an instalment plan of the same length on Frasers Plus.
