What do I need to do if I’m happy to switch to Frasers Plus?
You can manage whether you want to switch or not,please refer to the email or letter you received to find out how and when you need to do this by.
We’ll take care of everything else for you, and we’ll be in touch before your account is switched to Frasers Plus.
Please be aware that we reserve the right to postpone or cancel your switch if your circumstances change.
What will happen to my Studio Pay account?
You can continue to use your Studio Pay account as normal until the opt out / opt in date we’ve provided via email or letter. You’ll still need to make payments to your Studio Pay account each month. Your Studio Pay account will then be closed.
What will happen to my Studio Pay account balance?
Your Studio Pay account balance will be automatically transferred onto your existing Frasers Plus account. We’ll transfer your balance onto an instalment plan that offers you the maximum flexibility to repay.
What happens to my Studio Pay direct debit?
Your direct debit mandate will be transferred to Frasers Plus and payment requests for the monthly instalments due made to your bank account.
What happens to my warranty cover?
Your warranty cover remains in place and as now you’ll need to contact Castelan (https://claim.castelangroup.com) to cancel the cover or make a claim.
What happens if I have a Fixed Payment Plan on my Studio Pay account?
Your Fixed Payment Plan balance will be transferred to an instalment plan of the same length on Frasers Plus.
Will I still be able to shop at Ace?
You will not be able to use your Frasers Plus account to purchase on ace.co.uk, however you will be able to use it at studio.co.uk which offers the same products.
What is happening to ace.co.uk?
The Ace website will be closing. however you will be able to use it at studio.co.uk which offers the same products.
