Back to Ace
Logo
Back to Ace

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQ's
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Financial Services
    • Frasers Plus
    • Switching from Studio Pay to Frasers Plus
    • Studio Pay Credit Account FAQs
    • Studio Pay Account & Orders
    • Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
    • Studio Pay Servicing FAQs
    • Studio Pay Regulated Complaints
  • My Account
    • Getting Started
    • Technical
  • Site Policies
    • T's & C's
    • Other Policies & Services
    • Privacy & Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQ's
      Delivery FAQ's
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
      I'm trying to return my order, but it's saying my order isn't found

      We're aware there are delays with some customer orders not yet showing on our returns portal. The error may look similar to this:

      If your order was shipped in the last few days and you’re seeing this error – we would recommend you check back in a couple of days and try again. Your order will appear, it’s just taking a few days longer than normal.

      Our Customer Service teams are also impacted by the same delay so are also unable to schedule a return which is experiencing this problem.

      Please be assured our technical teams are working on fixing this issue. Sorry for any inconvenience.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Switching from Studio Pay to Frasers Plus
      Switching from Studio Pay to Frasers Plus
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
    • Studio Pay Account & Orders
      Studio Pay Account & Orders
    • Studio Pay Care Plan / Warranties
      Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
      Studio Pay T's & C's
    • Studio Pay Servicing FAQs
      Studio Pay Servicing FAQs
    • Studio Pay Regulated Complaints
      Studio Pay Regulated Complaints
  • My Account
    • Getting Started
      Getting Started
    • Technical
      Technical
  • Site Policies
    • T's & C's
      T's & C's
    • Other Policies & Services
      Other Policies & Services
    • Privacy & Cookies Policy
      Privacy & Cookies Policy
  • Contact Us

Can't find what you're looking for?

Logo

© Studio Retail Trading Limited

Article views count