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Back to Ace

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQ's
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Financial Services
    • Frasers Plus
    • Studio Pay Credit Account FAQs
    • Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
    • Studio Pay Servicing FAQs
  • My Account
    • Getting Started
    • Technical
  • Site Policies
    • T's & C's
    • Other Policies & Services
    • Privacy & Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQ's
      Delivery FAQ's
      Why is my order Late?

      We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as:

      • During busy periods - when a sudden high volume of products needs to be shipped
      • Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
      • Bad weather – when it may be more difficult for products to be shipped around the country.
      • Public holidays - some of our product partners and delivery partners may have a reduced service around public holidays.

      We will keep you informed by email on the progress of your order.

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  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
    • Studio Pay Care Plan / Warranties
      Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
      Studio Pay T's & C's
    • Studio Pay Servicing FAQs
      Studio Pay Servicing FAQs
  • My Account
    • Getting Started
      Getting Started
    • Technical
      Technical
  • Site Policies
    • T's & C's
      T's & C's
    • Other Policies & Services
      Other Policies & Services
    • Privacy & Cookies Policy
      Privacy & Cookies Policy
  • Contact Us

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