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Back to Ace

We are exceptionally busy at the moment so it’s taking us longer than usual to reply to everyone. Our support teams are working hard and will reply as soon as possible.
In the meantime please read our helpful FAQs where you will find lots of information to help you with your query.

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQ's
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Financial Services
    • Frasers Plus
    • Studio Pay Credit Account FAQs
    • Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
    • Studio Pay Servicing FAQs
  • My Account
    • Getting Started
    • Technical
  • Site Policies
    • T's & C's
    • Other Policies & Services
    • Privacy & Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQ's
      Delivery FAQ's
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
    • Studio Pay Care Plan / Warranties
      Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
      Studio Pay T's & C's
    • Studio Pay Servicing FAQs
      Studio Pay Servicing FAQs
  • My Account
    • Getting Started
      Getting Started
    • Technical
      Technical
  • Site Policies
    • T's & C's
      T's & C's
      Offers, Promotions and Competitions

      We occasionally have offers, promotions or competitions running on our Website. This might include offers on “ex display” items which are marked down in price to clear. They may have been a display model in one of our (other brand) stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks. Some offers carry a maximum quantity per Customer. If this is applicable, this is detailed on the individual offer.

      Specific terms may apply to an offer, promotion or competition which will be referenced in any marketing of the offer, promotion or competition.

      Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot usually be used in conjunction with any other offer, promotion or discount code.


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    • Other Policies & Services
      Other Policies & Services
    • Privacy & Cookies Policy
      Privacy & Cookies Policy
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