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Returns problem - We're aware of an error customers are seeing when trying to return recent orders

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      Placing Orders
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      Completed Orders
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    • Returns
      Returns
      I'm seeing an error saying I cannot return after January 5th

      We're aware of an error customers are currently seeing when trying to return a recent order.

      Our Customer Service team are also seeing the same error.

      We're investigating this with the relevant teams - please allow a couple of days for the underlying issue to be resolved and then re-check your order to arrange your return.

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    • Refunds
      Refunds
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
    • Studio Pay Care Plan / Warranties
      Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
      Studio Pay T's & C's
    • Studio Pay Servicing FAQs
      Studio Pay Servicing FAQs
  • My Account
    • Getting Started
      Getting Started
    • Technical
      Technical
  • Site Policies
    • T's & C's
      T's & C's
    • Other Policies & Services
      Other Policies & Services
    • Privacy & Cookies Policy
      Privacy & Cookies Policy
  • Contact Us

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