Delivery FAQ's
- Why is my order Late? We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases,...
- Where is my order? For most orders, you can track the status of each parcel.We will keep you updated by email as your order progresses, ...
- Tracking delivery In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you h...
- Can you deliver my order overseas? Sorry, but we are unable to deliver outside of the UK.We allow deliveries within the UK, including Northern Ireland.P...
- Order Confirmation Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and deliv...
- Why has my order/item returned to sender? We're sorry to hear that your parcel is being returned to us. The carrier will attempt to deliver your order three ti...
- My parcel shows as delivered, but I've not received it We're sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel...
- What will happen if I am not in when the parcel is delivered? For most deliveries the carrier will give you advanced notice by sending you email or text messages, keeping you upda...
- Can my order be delivered to a different address? All customers who have previously ordered from us are able to send an order to an alternative address.Your preferred ...
- My Evri tracking shows as we're expecting it - what does this mean? We, or one of our suppliers, has let Evri know to expect your parcel.Usually you would only see the 'we're expecting ...