Returns
- I need to return an item bought online You have 28 daysto return your item You pay from £4.99 per return Once returned, allow14 days to be refunded ...
- Return an item bought online, shipped from a Brand Partner You have 28 daysto return your item You will need to pay for the returns postage Once returned, allow14 days t...
- Can I cancel or make changes to my order? I need to cancel my orderWe start processing orders straight away, so we may not be able to stop your order before it...
- Can I exchange an order? No, we do not exchange items.In the event you change your mind, you can return an online item for a full refund only....
- Can I return more than one order in the same parcel? Please return each order separately and include any packaging that forms part of the goods with your valid proof of p...
- Have you received my returned item? Returns take up to 14 days from the date of return, to be received back and processed.You'll usually be able track th...
- My parcel hasn't been picked up by Evri yet For Evri returns, if you've scheduled a specific day then the driver should attempt the collection at some point duri...