Getting Started
- What is Studio Pay? Studio Pay is the name of the credit account used by many Ace customers. You can find more information about the Stud...
- How can I access my account online? If you already have a Studio Pay account and an online login for Ace click My Account at the top of the website to st...
- How can I see my orders? We will keep you updated by email as your order progresses, this includes sending you the tracking details so you can...
- I've ordered before, but can't login (not Studio Pay) Sorry to hear you're struggling to login.If you have a normal shopping account and are struggling to login with your ...
Technical Issues
- Add to safe sender list Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic beca...
- I'm having trouble signing into my account online You'll need to sign in to your account if you want to add a new order onto your Studio Pay account, or if you want to...
- How can I change my marketing preferences? You can see and manage most of your marketing preferences when you login.Just head to the Change my Personal Details ...
- How do I change my details? Once you login to your account online, you'll be able to change some of your details online including-Login (email ad...
- Help with a verification code message To keep things safe on our website, we'll sometimes send you an Email or a Text message asking you to enter a unique ...
- I want to close my pay now account? Having a pay now account is free and enables you to shop easily without having to enter your details each time. It al...