Placing Orders
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- Payment issues If you are getting error messages when making a payment, please make sure you have entered all the details correct. Y...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- Apply Gift Card, eVoucher or Credit Note To apply a Gift Card or eVoucher to your order, please- Select the items you wish to purchase and proceed to the che...
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- What payment options are accepted? We accept most well known payment methods:Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AME...
Completed Orders
- You've sent me the wrong item We're sorry to hear there's been a problem with your order.Please contact our Customer Services team within 28 days f...
- My item is damaged We are sorry to hear your item is damaged.If your item has been delivered damaged, please get in touch with our Custo...
- Faulty item received We’re sorry to hear there are issues with your order.Please use our contact form and attach images of the wrong/fault...
- My order has been cancelled, but it appears that I have still been charged If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. If you pay...
- How can I get a VAT receipt? VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed'...
- My item is incomplete (missing parts) We're sorry to hear there is a problem with your item.Please contact our Customer Services team within 28 days of the...
Product Info
- How do I find my size? Sizes vary with different brands and styles.We have a size guide that will show you clothing and footwear sizes to he...
- Size Guide
- Energy Ratings Explained What is applicable?FridgesFreezersFridge FreezersWine CoolersWashing MachinesWasher DryersDishwashersTVsMonitorsWhy a...