Placing Orders
- How do I apply a discount code? Here are the steps to apply your promotional code or discount code to your order.Add your item(s) for the discount to...
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- Payment issues If you are getting error messages when making a payment, please make sure you have entered all the details correct. Y...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- Apply Gift Card, eVoucher or Credit Note To apply a Gift Card or eVoucher to your order, please- Select the items you wish to purchase and proceed to the che...
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
Completed Orders
- I'm trying to return my order, but it's saying my order isn't found We're aware there are delays with some customer orders not yet showing on our returns portal. The error may look simi...
- You've sent me the wrong item We're sorry to hear there's been a problem with your order.Please contact our Customer Services team within 28 days f...
- My item is damaged We are sorry to hear your item is damaged.If your item has been delivered damaged, please get in touch with our Custo...
- Faulty item received We’re sorry to hear there are issues with your order.Please use our contact form and attach images of the wrong/fault...
- I'm missing item(s) from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- Why has my order/item(s) been cancelled? Sorry your order or item(s) have been cancelled.If the item(s) you've ordered are out of stock at the time of packing...
Product Info
- How do I find my size? Sizes vary with different brands and styles.We have a size guide that will show you clothing and footwear sizes to he...
- Size Guide
- Energy Ratings Explained What is applicable?FridgesFreezersFridge FreezersWine CoolersWashing MachinesWasher DryersDishwashersTVsMonitorsWhy a...