Placing Orders
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- Payment issues If you are getting error messages when making a payment, please make sure you have entered all the details correct. Y...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- Apply Gift Card, eVoucher or Credit Note To apply a Gift Card or eVoucher to your order, please- Select the items you wish to purchase and proceed to the che...
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- What payment options are accepted? We accept most well known payment methods:Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AME...
- How do I apply a discount code? Here are the steps to apply your promotional code or discount code to your order.Add your item(s) for the discount to...
- I'm having problems adding items to my basket Sorry to hear you're having problems ordering online - here are a few tips you can try:If you are struggling when try...
- How can I place an order? Ordering online is easy. You just need to add the items you want to your shopping basket / bag to get started.To find...
- Can I shop without opening a credit account? Yes, you can.When going through check out you'll be asked how you'd prefer to pay for your order. If you want to pay ...
- Why are the item prices online different to those in my leaflet? Item pricing can vary based on where each item is promoted.Some pricing seen in printed material may be valid for the...