How can we help you?

Delivery Methods 1

• Delivery Options

Delivery FAQ's 10

• What will happen if I am not in when the parcel is delivered?
• Where is my order?
• My Evri tracking shows as we're expecting it - what does this mean?
• What will happen if I am not in when the parcel is delivered?
• Can my order be delivered to a different address?

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Placing Orders 13

• Can I shop without opening a credit account?
• Why are the item prices online different to those in my leaflet?
• How can I place an order?
• I'm having problems adding items to my basket
• What is payment authentication?

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Completed Orders 10

• Can I change my order?
• Can I cancel my item?
• My item is damaged
• I'm missing item(s) from my order
• You've sent me the wrong item

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Product Info 6

• Size Guide
• Energy Ratings Explained
• Waste Electrical and Electronic Equipment Regulations
• Item out of stock?
• How do I find my size?

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Returns 7

• I need to return an item bought online
• Return an item bought online, shipped from a Brand Partner
• Have you received my returned item?
• My parcel hasn't been picked up by Evri yet
• Can I exchange an order?

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Returns FAQ's 0

Refunds 2

• When will I receive a refund?
• How will I receive a refund?

Brand Partner Returns 0

Frasers Plus 1

• What is Frasers Plus?

Switching from Studio Pay to Frasers Plus 6

• How does Frasers Plus work?
• How does Frasers Plus compare to Studio Pay?
• Switching to Frasers Plus FAQs
• Opting out of switching to Frasers Plus FAQs
• What if I already have a Frasers Plus account?

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Studio Pay Credit Account FAQs 29

• Studio Pay Credit Account
• Studio Pay is no longer available as a payment option
• My Studio Pay account is being closed
• How can I apply?
• Open Banking

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Studio Pay Account & Orders 1

• Help with a verification code message

Studio Pay Care Plan / Warranties 4

• Product Breakdown or Replacement Plan
• About Your Product Replacement or Breakdown Plan
• Electrical Product Insurance
• Insurance Services - Further Relevant Information

Studio Pay T's & C's 1

• Your Studio Pay Credit Account

Studio Pay Servicing FAQs 2

• I received a letter with this reference: UTA_DP - FAQs
• I received a letter with this reference: UTA_GEN - FAQs

Studio Pay Regulated Complaints 1

• How do I make a Financial Services complaint?

Getting Started 4

• What is Studio Pay?
• How can I access my account online?
• How can I see my orders?
• I've ordered before, but can't login (not Studio Pay)

Technical 7

• I'm having trouble signing into my account online
• Help with a verification code message
• How can I change my marketing preferences?
• I want to close my pay now account?
• Tips for staying safe online

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T's & C's 7

• Delivery and Returns
• General
• Partner Program Product Terms
• Offers, Promotions and Competitions
• Fraud Prevention

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Other Policies & Services 10

• About Us
• Complete Savings
• Copyright
• Disclaimers
• What is your security policy?

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Privacy & Cookies Policy 3

• Privacy Notice
• Cookies, Tracking Beacons and Pixels
• Security