How can we help you?

Delivery Methods 1

• Delivery Options

Delivery FAQ's 9

• Where is my order?
• My Evri tracking shows as we're expecting it - what does this mean?
• What will happen if I am not in when the parcel is delivered?
• Can my order be delivered to a different address?
• My parcel shows as delivered, but I've not received it

View all 9

Completed Orders 9

• Can I change my order?
• Can I cancel my item?
• My item is damaged
• I'm missing item(s) from my order
• You've sent me the wrong item

View all 9

Placing Orders 11

• Can I shop without opening a credit account?
• Why are the item prices online different to those in my leaflet?
• How can I place an order?
• I'm having problems adding items to my basket
• What is payment authentication?

View all 11

Product Info 6

• Size Guide
• Energy Ratings Explained
• Waste Electrical and Electronic Equipment Regulations
• Item out of stock?
• How do I find my size?

View all 6

Returns 2

• Extended Christmas Returns Policy
• How do I return my item?

Returns FAQ's 4

• Have you received my returned item?
• My parcel hasn't been picked up by Evri yet
• Can I exchange an order?
• Can I return more than one order in the same parcel?

Refunds 2

• When will I receive a refund?
• How will I receive a refund?

Brand Partner Returns 1

• I need to return my order or item bought from a brand partner

Frasers Plus 1

• What is Frasers Plus?

Placeholder Folder 0

Studio Pay Credit Account FAQs 28

• Studio Pay Credit Account
• Open Banking
• Your Account Explained
• Why was my application for a credit account unsuccessful?
• What is my account number?

View all 28

Studio Pay Account & Orders 3

• Help with a verification code message
• I'm trying to order, but can't update my mobile phone number
• I've updated my phone number on Studio Pay but can't place my order

Studio Pay Care Plan / Warranties 4

• Product Breakdown or Replacement Plan
• About Your Product Replacement or Breakdown Plan
• Electrical Product Insurance
• Insurance Services - Further Relevant Information

Studio Pay T's & C's 3

• Your Studio Pay Credit Account
• Using Studio Pay for Frasers Group brands
• Ace.co.uk customers: What will my Studio Pay T's & C's be from 14th December 2024?

Studio Pay Servicing FAQs 2

• I received a letter with this reference: UTA_DP - FAQs
• I received a letter with this reference: UTA_GEN - FAQs

Studio Pay Regulated Complaints 11

• How do I make a Financial Services complaint?
• Regulated Complaints
• Financial Services Information - 1st May 2023 - 31st October 2023
• Financial Services Information - 1st November 2022 - 30th April 2023
• Financial Services Information - 1st May 2022 - 31st October 2022

View all 11

Getting Started 4

• What is Studio Pay?
• How can I access my account online?
• How can I see my orders?
• I've ordered before, but can't login (not Studio Pay)

Technical 7

• I'm having trouble signing into my account online
• Help with a verification code message
• How can I change my marketing preferences?
• I want to close my pay now account?
• Tips for staying safe online

View all 7

T's & C's 7

• Delivery and Returns
• General
• Partner Program Product Terms
• Offers, Promotions and Competitions
• Fraud Prevention

View all 7

Other Policies & Services 10

• About Us
• Complete Savings
• Copyright
• Disclaimers
• What is your security policy?

View all 10

Privacy & Cookies Policy 3

• Privacy Notice
• Cookies, Tracking Beacons and Pixels
• Security